Shipping, Delivery & Returns

Shipping & Delivery

We currently deliver all products across the UAE through our partner courier company.

All orders are dispatched from Monday through Saturday and can be expected to be received within 2-3 days.

We’re unable to deliver to some restricted areas like those under customs regulations including Dubai Airport Free Zone and SAIF Zone.

Are there any delivery charges?

Shipping within the UAE for parcels up to 5 kg cost 25 Dirhams plus VAT – a total of 26.25 AED.

Shipping of refrigerated good cost 50 Dirhams.

Can you change delivery details after you place the order?

Drop us a line at sales@cake-decorating-supplies.net  and we’ll see what we can do. If your order has already been dispatched, we will unfortunately not be able to change any delivery details. However, a change of address could delay the delivery.

Can you pick up your items?

Yes just choose option Pick Up from store upon check-out.

How will you know if your order has been dispatched?

We’ll send you an email with a consignment tracking number as soon as your order has been dispatched from our warehouse. You can then track your order and check the status by entering the tracking number into the order tracker on shipping company site.

Returns and exchanges

Customers may return unused products within 14 days of purchase with the original receipt and in the original packaging. We will be happy to offer an exchange or a credit note. Products not eligible for exchange or return: Discounted products, books & magazines, edible products.

Refund

The refund will be in the same way the payment was made. This may take up to 25 days